Privacy Policy
Last updated: October 22, 2026
What We Collect
When you contact us through a form or the chat widget on this site, we collect your name, email address, phone number, service address, and any details you share about your pool or service needs. We also collect basic technical information such as your IP address and the pages you visit on this site.
How We Use It
We use your information to respond to quote requests, schedule and provide pool service, send service updates and appointment reminders, and improve this website.
How We Contact You
We may contact you by phone, text message, and email about the service you requested. Message and data rates may apply. You can opt out at any time by replying STOP to a text message or by asking us directly.
Who We Share It With
We share your information with service providers who help operate our business, such as the customer management system and scheduling tools we use. We do not sell your personal information.
Cookies and Analytics
This site may use cookies and analytics to understand how visitors use it. You can control cookies through your browser settings.
Data Retention
We keep your information only as long as we need it to provide service and meet our legal obligations.
Your Choices
You can request access to, correction of, or deletion of your information by contacting us. You can also opt out of marketing messages at any time.
Children
This site is not directed at children under 13, and we do not knowingly collect their information.
Changes to This Policy
We may update this policy from time to time. When we do, the date at the top of this page will change.
Contact Us
If you have questions about this policy or your information, reach us at Prime Pools.